If you have ordered products that you want te return to us you may do so within 30 days after delivery. Wifimedia adheres to the Dutch law giving you the right to terminate the purchase agreement without giving any reason within 30 days.
The product may be opened and used for the purpose to determined the product meets your expectations and the specifications given.
This only applies to consumer purchases. Business customers have no right of withdrawal.
To start the return procedure please till out our RMA form: http://rma.wifimedia.eu
Wifimedia will credit the original amount on the invoice with 10 days. If the product is damaged or incomplete we will reimburse up to 75% of the original purchase price.
The return shippings costs are for the sender. If you live in the netherlands Wifimedia can provide you with a free reply number(antwoordnummer) however this in uninsured and the risk lies with the sender.
Conditions for returning a used product.
- Receive up to 75% of the original purchase price.
- This is only possible for products which are not older than 30 days.
- The product must not be damaged so that the function of the product is reduced.
- Certain products can not be exchanged are returned. Look below for the expections.
Exceptions to return or exchange:
- Using a TV for more than 2 hours is specified as "unnecessary use". This will void your right to withdrawal.
- Wallmounting a TV is is unnecessary use and is therefore not permitted.
Some products can not be exchanged or returned:
- Opened, installed or registered software (such as camera licenses);
- Items which can not be exchanged for hygienic reasons;
such as in-ear headsets and earbuds (if opened);