Shipping Policy

Stock Information and Ordering Instructions

On our website you can easily view the stock status of our products. Depending on the selected product and the time of ordering, different statuses are possible. Current store stock and availability in our online warehouse are displayed with each product. This information can be found at the top right of the product page.

Stock status

1. In stock: 

  • Ordered on weekdays before 17:00 = delivered tomorrow (check the current delivery time on the product page).

  • For most products, orders placed before 5 p.m. on weekdays will be delivered nationwide the next business day.

  • Deliveries to Belgium and other European countries may take an additional 1-2 business days.

2. In stock: Store

  • You can pick up this product directly from our store in Arnhem. You can easily make a reservation via the website by choosing "Pick up in store".

  • Is the product not in stock in our store, but it is in our warehouse? Then you can still pick it up the next business day in Arnhem if you order before 16:00. You will automatically be notified as soon as your order is ready.

  • In the rare case that an item is temporarily unavailable, we will contact you via email or phone.

Ordering

Ordering from us is easy:

  1. Click the "Order" button to place the product in your shopping cart.

  2. In your shopping cart, you can delete, add or change the quantity of products.

  3. When you want to checkout, follow the on-screen instructions. Here you can also select your preferred payment method.

Shipping and Shipping Costs

We ship to all countries within the European Union (EU). For orders over €50, we ship for free to the Netherlands and Belgium.

We use PostNL, DHL and UPS. The choice of carrier depends on the size, weight of the package and the destination.

Track & Trace

When your order has been shipped, you will receive an email with a track & trace link. Through this link you can follow the status of your shipment. Are you not at home at the time of delivery? Then your package will be delivered to your neighbors if possible. Via the tracking link you can also schedule a new delivery time after the first delivery attempt.

Do you have any questions? Please feel free to contact us. We will be happy to help you!