Refund Policy

Sometimes you may wish to return the product(s) you ordered to us because you are not satisfied with them. Of course, we do not make this difficult at all. You can register your return via your account.

Used and still returning?

Under the right of withdrawal, you may cancel the contract without giving reasons (the so-called cooling off period) and return a product to us within 30 days of receipt. The product may have been used for trial purposes during this period. The packaging may have been opened during this period. If the product and packaging are both undamaged Wifimedia will credit the full purchase value of the returned products within 10 working days.

Visible signs of use

If you are not satisfied with your purchase and the product has visible signs of use during the trial period, you may of course return the product to us within 30 days. However, we cannot refund the full purchase price. We will evaluate the product upon receipt and determine a partial refund after reasonableness.

The following criteria apply to a valuation:

You will always receive up to 75% of the original purchase price;
The product must be returned complete with retail packaging and all accessories;
More damage or more missing accessories will result in a lower refund.

There are some exceptions where the right of return is completely waived.

The product must not be damaged to the extent that its operation is impaired;
Televisions with more than 2 hours of playing time. This falls under unnecessary use;
Mounting a television on the wall also falls under unnecessary use and is therefore not allowed.

Some purchases can never be exchanged or returned.

Opened, installed or registered software (such as camera licenses);
Items that cannot be exchanged for hygienic reasons such as in-ear headsets and earbuds with opened packaging.
Any installation costs and costs charged for configuration or support are not covered by the right of withdrawal and are therefore not refundable.

Return Procedure

If you wish to exercise your right of withdrawal to exchange or return an order within the legal cooling-off period, we recommend that you follow the following procedure:

Pack the product carefully in a box or other protective packaging and send it back to the address below:

Wifimedia
Mercatorweg 28
6827 DC Arnhem
Netherlands

The cost of returning the product is at your own expense. The risk of loss, theft or damage during transport lies with the sender, until the moment that the shipment is received by Wifimedia.

Please enclose a copy of the purchase invoice with the return shipment or clearly state the order number, so that we can process the return correctly.

Upon receipt of the return shipment, we will ensure that the purchase amount, including any shipping costs charged by Wifimedia, will be refunded as soon as possible. The refund will be made by the same means of payment as the original payment, unless otherwise agreed with you.

Would you like to exchange the product for another item? Then you can easily re-order it via our website, as usual.

The right of withdrawal applies only to consumers; business customers cannot invoke the cooling-off period.